1. GENERAL
1.1 This website with the URL of www.silksagas.com ("Website/Site") is operated by
Kamgrove ("We/Our/Us").
1.2 We are committed to providing Our customers with the highest quality Products.
However, on rare occasions, Products may be found to be faulty or deficient. In such
cases, We offer return and refund facilities in accordance with this Refund Policy
("Policy").
1.3 You are advised to read Our Terms and Conditions along with this Policy.
1.4 By using this website, You agree to be bound by the terms contained in this Policy
without modification. If You do not agree to the terms contained in this Policy, You are
advised not to transact on this website.
1.5 We offer a 2 days refund for the eligible Products from the date of purchase.
1.6 Please read this Policy before making a purchase on this Website, so that You
understand Your rights as well as what You can expect from Us if You are not happy with
Your purchase.
2. DEFINITIONS
2.1 "Business Days" – means a day that is not a Saturday, Sunday, public holiday, or bank
holiday in India or in the state where our office is located.
2.2 "Customer" – means a person who buys any goods or availing services for consideration
but does not include a person who purchases such goods or avail services to resell them.
2.3 "Date of Transaction" means the date of purchase of any product, which includes the
date of any renewal processed in accordance with the terms and conditions of the
applicable product or service agreement.
2.4 "Website" means this website with the URL: www.silksagas.com
3. REFUNDS RULES
3.1 Every effort is made so as to service the orders placed, as per the specifications and
timelines mentioned with respect to Products. If due to any unforeseen circumstances
or limitations from Our side, the order is not shipped or delivered then such order
stands cancelled, and the amount paid by You is refunded.
3.2 You can cancel the order after the Date of Transaction and prior to the dispatch of the
product. The order cannot be cancelled once the dispatch has been initiated.
3.3 We will not process a return if You have placed the order for the wrong product model,
colour, or service.
3.4 When you make a qualifying return, We will refund the full amount, less the original
shipping and handling charges.
3.5 Return or refund shall only be considered once the Customer concerned produces
relevant documents and proof.
3.6 Return and refund shall be subject to testing and verifying the alleged fault by an
authorized person on behalf of Us. The testing and verification will be completed within
7 (seven) business days after receipt of the product.
3.7 If following the testing process, the product is found to be in good working order
without defects, We will return the product to you, and the carriage costs of this return
will be Your responsibility.
3.8 The product will be eligible for replacement only if the same product/model is available
in stock. In case the same product/model is out of stock, a refund shall be provided.
3.9 Once qualified, the refunds are applied to the original payment option.
3.10 Please be informed that the products purchased using the Cash on Delivery option
will be refunded to the Bank account with the details provided by you to Us.
3.11 Customers who wish to make a warranty claim must comply with the manufacturer's
instructions and warranty procedure. If the details of the product manufacturer are not
available, we will help you with such details to directly connect with the manufacturer to
resolve your issues.
3.12 Please note that the Digital Products are non-returnable unless such Digital Product
is materially non-compliant with its specifications or the physical media on which it is
supplied is defective.
4. PRODUCTS DAMAGED DURING THE TRANSIT
4.1 Replacement can be made if the Customer establishes that the product was delivered in
defective condition or has physical damage within 24 (twenty-four) hours of receipt of
the product.
4.2 We will organize to repair the damaged product collect it and replace it with an
equivalent product, or provide a refund, provided that You contact us within 24 (twenty-
four) hours of receipt of the product.
4.3 Any damaged product must be returned in the condition it was in when you received it,
together with any packaging and other items that You received with the damaged
product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
5.1 If the amount has been deducted and the order is not confirmed, please contact Your
respective bank. It takes 7 (seven) Business Days to reverse back the amount by the
respective bank.
5.2 If the issue has not been resolved within 7 (seven) Business Days, you can contact Our
customer care support.
6. EXEMPTIONS
6.1 Notwithstanding the other provisions of this Policy, We may refuse to provide repair,
replacement, or refund for a product or service you purchased if:
6.1.1 the products purchased are sale items or promotional items (discounts,
giveaways, etc.).
6.1.2 products that have been used beyond reasonable examination or testing.
6.1.3 the products are not in the same condition as when they were delivered.
6.1.4 misused the product in a way that caused the problem.
6.1.5 You knew or were made aware of the problem(s) with the product or service
before you purchased it.
6.1.6 Gifts or free services.
6.1.7 the product is broken, tampered or damaged.
6.1.8 the product is returned after the return window is closed or the Refund Period
expires.
6.1.9 Any other exceptions apply under the Consumer Protection Act, of 2019.
6.2 Apart from the aforementioned goods and services, the following goods and services are
not eligible for a refund:
6.2.1 Custom-made or personalized products: Goods made to the customer's
specifications or clearly personalized. This is crucial for silk items where
customization is common.
6.2.2 Perishable goods: Items that are liable to deteriorate or expire rapidly. While
this might not be directly applicable to most silk products, it's a standard
inclusion in refund policies.
6.2.3 Intimate or sanitary goods: Goods which are not suitable for return due to
health protection or hygiene reasons, if unsealed after delivery. This could
include certain personal silk items.
6.2.4 Goods that are sold as non-returnable: Any specific products or categories
clearly marked as non-returnable at the point of sale.
6.2.5 Products with tampered packaging: Goods with their original packaging missing
or significantly damaged.
6.2.6 Damage due to normal wear and tear Normal wear and tear of the product.
7. RULES OF RETURNING THE PRODUCT
7.1 The request for cancellation of the products can be made in the following manner:
7.1.1 Customers must initiate a return request via the Silk Sagas Platform within 2
days of delivery.
7.1.2 The product must be returned in its original condition, unused, with all tags and
packaging.
7.1.3 Customers are responsible for return shipping costs, except when the return is
due to a defect or error in the order.
7.1.4 Upon receiving the returned product and verifying its condition, the Vendor will
process the refund or exchange as per the customer's request and in accordance
with Silk Sagas’ policies."
7.2 You are eligible to return the product only if You return the products in the same
condition in which You received them.
7.3 Pack the product properly and label the product with the order number, return address
and Your address.
7.4 The product shall be returned in its original packaging.
7.5 We do not accept liability for packages damaged during the return transit. It is the
customer's responsibility to pack the product properly to prevent any damage during
transit.
7.6 Upon receiving Your return request, We shall verify the request and if found genuine,
We will arrange a pick-up of the product through an assigned logistics service provider.
7.7 The order returned must accompany all accessories (including freebies) which were
serviced along with the order or else the cost of the accessories shall be recovered from
the refund amount.
7.8 On receipt of the returned product, We will test it to identify the fault You have notified
Us.
7.9 A copy of the receipt or invoice shall be attached along with the returned product.
7.10 You will receive an email or SMS notification at Your email address or mobile
number provided to Us.
8. SHIPPING COST
8.1 We provide all support to return the product. However, any cost incurred on the
packaging or returning of the product shall be borne by the customer itself.
8.2 If the customer is sending back the product, the risk of loss lies with the customer. Proof
of postage is not proof of delivery, and You are therefore strongly advised to send Your
package by recorded delivery, registered post, or courier.
9. PRODUCTS CONTAINING YOUR DATA
9.1 In some cases, Your data may be stored in the device you are returning to us. It is
advised to take a backup and remove all Your data before returning the product. We are
not responsible for any loss or misuse of Your data.
9.2 The privacy of your data supplied to Us during the return and refund procedure is also
governed by our privacy policy.
10. RESPONSE TIME
10.1 Refunds are normally processed within 7 (seven) Business Days after the completion
of quality checks of the product returned.
10.2 Refunds are normally processed within 7 (seven) Business Days after checking the
veracity of the refund request.
10.3 The period of refund may also depend on various banking and payment channels,
and We will not be liable for any errors or delays in a refund due to banks or third-party
service providers.
11. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by contacting customer care.
12. CHANGES TO THIS POLICY
12.1 Please note that We may from time to time change the terms of this Policy and
every time You wish to use this website, please check the Policy to ensure You
understand the terms and conditions that apply at that time.
12.2 If you do not wish to accept the revised Policy, you should not continue to use the
Services. If you continue to use the Services after the date on which the changes, come
into effect, Your use of the Services indicates your agreement to be bound by the new
Refund Policy.
13. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable
to the Customer for any cessation, interruption, or delay in the performance of its
obligations by reason beyond Our control including natural disasters, pandemics, fire, an act
of God or public enemy, famine, plague, the action of the court or public authority, change
in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar
event beyond our reasonable control, whether foreseen or unforeseen.
14. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the customer care
support.